Pedal AI — Support
Pedal AI is built by a one-person team. Email goes straight to me and I read every message.
Most replies land within a day or two. If something is broken mid-ride, say so in the subject line and I'll jump the queue.
Common questions
A route sent me somewhere I shouldn't ride
This is the single most useful thing you can report. Include the route link (tap Share on the ride) and roughly where the problem was — private drive, closed trail, a road no one should be on. Reported roads get added to the avoid list and improve routes for everyone in that area.
Do I need an account?
No. The route planner works without one. An account syncs your saved routes and profile across devices, and is required for Pro features.
How do I cancel Pedal AI Pro?
Profile → Manage subscription, which opens the Stripe billing portal. You keep Pro until the end of the period you've already paid for. Cancelling is immediate and needs no email to me.
How do I delete my account and data?
In the app: Profile → Delete account. It removes your routes, recorded rides, profile, and any connected Strava/Wahoo tokens. It cannot be undone. If you'd rather I did it, email the address above from your account's email.
Location permissions and battery
Ride Mode needs location access to give turn-by-turn guidance, including while your screen is off. If you'd rather not grant background access, the app still plans and displays routes — it just won't follow you along them.
Getting a route onto my bike computer
Export as GPX (works with essentially every device), or connect Wahoo to send a route straight to your head unit. Garmin support is in progress.
Something looks wrong with distance or climbing
Elevation comes from a digital elevation model rather than your device's barometer, so it can differ from your bike computer by a few percent. If the gap is large, send the route link — that's usually a real bug.
Reporting a bug
Useful things to include, in rough order of how much they help:
- The route link, if a specific ride is involved
- What you asked for versus what you got
- Device and whether you were on the app or the website
- A screenshot